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Ugatrade
Ugatrade

KEY SAFETY TIPS

  • Avoid paying in advance, even for delivery
  • Meet with the seller OR buyer at a safe public place
  • Inspect the item and ensure it's exactly what you want
  • Make sure that the packed item is the one you've inspected
  • Only pay if you're satisfied
  • Delivery is from 8:30 AM - 5:30 PM

Frequently Asked Questions

Find answers to common questions about buying and selling on Ugatrade

1. How does cash on delivery work?

Our cash-on-delivery process:

  1. Find your product and note the seller's contact number
  2. Call the seller directly to confirm product availability and delivery terms
  3. Agree on delivery details including time, location, and exact amount
  4. Inspect the product when delivered before making payment
  5. Pay cash to the seller only after verifying the product condition
Never send money in advance - only pay when you physically receive and verify the product.

2. How do I arrange delivery?

Delivery process steps:

  • Call the seller using the contact number on the product page
  • Provide clear delivery address with landmarks if possible
  • Agree on delivery time (typically within 24 hours of confirmation)
  • Be available to receive and inspect the product

3. What if the product isn't as described?

If the delivered product doesn't match the description:

  1. Do not complete payment to the seller
  2. Contact the seller immediately to resolve the issue
  3. Report to Ugatrade support if unresolved within 24 hours
  4. We will mediate and help find a fair resolution
Always inspect products thoroughly before payment. Take photos/videos as evidence if there are issues.

4. How should I handle cash-on-delivery orders?

Best practices for COD:

  • Respond promptly when buyers call about your products
  • Confirm product availability before arranging delivery
  • Agree on exact payment amount including any delivery fees
  • Bring a receipt book for payment confirmation
  • Meet in safe, public locations for deliveries

5. What if a buyer refuses to pay upon delivery?

If a buyer rejects the product:

  1. Politely ask for the reason for rejection
  2. If it's a valid concern, return with the product
  3. If unjustified, note the buyer's details
  4. Report the incident to Ugatrade support

We maintain buyer records to prevent abuse of the system.

6. Why do buyers call sellers directly?

Our direct call system ensures:

  • Clear communication about product details
  • Faster delivery arrangements through direct coordination
  • Increased trust through personal interaction

7. What safety precautions should I take?

For safe transactions:

For Buyers

  • Meet in public places
  • Bring a friend if possible
  • Inspect products thoroughly

For Sellers

  • Verify payment before leaving
  • Use delivery confirmation receipts
  • Avoid carrying large amounts of cash